DBJ43/T530-2021 湖南省住宅室内装饰装修服务标准（发布稿）

UDC
湖南省工程建设地方标准
DBJ 43/T530-2021
P 备案号 JXXXXX-2021
湖南省住宅室内装饰装修服务标准
Service standard for housing decoration in Hunan Province
2021-6-11 发布 2021-11-1实施
湖 南 省 住 房 和 城 乡 建 设 厅 发 布

目 次

1 总则·········································································1

2 术语·········································································2

3 基本规定···································································4

4 交流服务···································································6
4.1 一般规定 ···························································6
4.2 咨询接待 ···························································6
4.3 报修受理 ···························································7
4.4 投诉处理 ···························································8
4.5 客户满意度评价 ··················································9

5 经济与合同·······························································10
5.1 设计合同 ··························································10
5.2 预算报价 ··························································10
5.3 施工合同 ··························································11
6 设计服务··································································13
6.1 一般规定 ··························································13
6.2 方案设计 ··························································13
6.3 施工图设计 ·······················································14

7 施工服务··································································16
7.1 一般规定 ··························································16
7.2 安全施工 ··························································16
7.3 施工管理 ··························································17
7.4 工程验收 ··························································18
7.5 项目结算 ··························································20
7.6 保修 ································································21
附录 A 住宅室内装饰装修工程维修方案表·························23
附录 B 住宅室内装饰装修工程满意度测评表 ······················24
附录 C 住宅室内装饰装修工程设计需求沟通登记表·············26
附录 D 住宅室内装饰装修工程预算报价单·························27
附录 E 客户提供材料设备明细表 ·····································28
附录 F 住宅室内装饰装修工程现场勘测基本项目表 ·············29
附录 G 住宅室内装饰装修现场施工安全措施······················30
附录 H 住宅室内装饰装修工程文明施工管理要求················33
附录 I 住宅室内装饰装修使用说明书································37
附录 J 住宅室内装饰装修工程保修单································38
本标准用词说明 ·····························································39
引用标准名录 ································································40
附：条文说明 ································································41

1 总则
1.0.1 为提高住宅室内装饰装修服务质量，规范住宅室内装饰装修服务行为，保护消费者和客户的合法权益，促进行业健康可持续发展，制定本标准。
1.0.2 本标准适用于湖南省范围内住宅室内装饰装修企业为客户提供的住宅室内装饰装修服务。企业为新建住宅建筑精装修成品房交房提供住宅室内装饰装修服务的，还应满足建筑工程建设管理要求。
1.0.3 住宅室内装饰装修服务除应符合本标准的规定外，尚应符合国家、行业和湖南省现行相关标准的规定。

2 术语
2.0.1 住宅室内装饰装修 housing interior decoration
根据住宅室内各功能区的使用性质、所处环境，运用物质技术手段并结合视觉艺术，达到安全卫生、功能合理、舒适美观、满足人们物质和精神生活需要的空间效果的过程。
2.0.2 客户 customer
住宅室内装饰装修服务的委托人，可能是最终消费者、也可能是代理人或住宅装饰装修服务供应链内的中间人，本标准内统称为“客户”。本标准中“客户”的含义还包括接受服务的“潜在客户”。
2.0.3 企业 Enterprise
接受客户委托并向其提供住宅室内装饰装修服务的法人或其他社会经济组织，应具备符合规定要求的相应资质和管理体系，本标准内统称为“企业”。
2.0.4 住宅室内装饰装修服务 services of housing decoration
企业为实现客户提出的住宅室内装饰装修目标、提升客户满意度，在住宅室内装饰装修的咨询、设计、施工和售后等过程中，所提供的系统化、规范化服务。
2.0.5 方案设计 conceptual design
对拟装饰装修住宅的功能完善、使用空间环境安排、总体装饰装修风格、装饰装修材料及机电设备选用等进行构思并提出满足客户需求的可能且可行的技术文件，是住宅装饰装修设计全过程的最初阶段。
2.0.6 施工图设计 construction design
在方案设计基础上进行的深化设计，应编制满足材料采购、施工和安装需要的住宅装饰装修施工图设计文件。
2.0.7 隐蔽工程 concealed works
被其他装饰装修材料遮掩的工程，如电气管线、给排水管线、防水工程、地暖工程、空调通风管线、墙地面的基础处理等。
2.0.8 预算报价 budget quotation
企业在根据施工图设计文件和国家或地方工程造价定额、企业定额等编制工程预算书的基础上，结合企业信誉、服务质量、市场价格等进行的报价，经客户确认后可作为合同签约价。
2.0.9 保修期 defects liability period
装饰装修工程竣工之后，企业对该竣工工程整体或分部分项工程负责保修的期限。

投稿会员：芳华