ISO 9001、ISO 14001 和新管理标准（英文版）.pdf
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Measuring Operations Performance Inaki Heras-Saizarbitoria Editor IS09001, IS014001, and New Management Standards Springer Measuring Operations Performance Editor-in-chief Andrea Chiarini,University of Ferrara,Ferrara,Italy Series editors Alok Choudhary,Loughborough University,Loughborough,UK Adrian E.Coronado Mondragon,Royal Holloway,University of London, Egham,UK Pauline Found,University of Buckingham,Buckingham,UK Sergio E.Gouvea da Costa,Pontifical Catholic University of Parana, Curitiba,Brazil Inaki Heras-Saizarbitoria,University of the Basque Country,Donostia-San Sebastian,Spain Kerry Jacobs,University of New South Wales,Canberra,Australia Adina Claudia Neamtu,Constantin Brancusi University,Targu Jiu,Romania Roberta S.Russell,Virginia Polytechnic Institute and State University, Blacksburg,USA Martin Starr,Columbia Business School,New York,USA Emidia Vagnoni,University of Ferrara,Ferrara,Italy Alessandra Vecchi,University of Bologna,Bologna,Italy Jahangir Yadollahi Farsi,University of Tehran,Tehran,Iran More information about this series at .springer./series/13500 ...