Qualitymanagementsystems-Managingan organizationforqualityresults-Guidancefor realizingfinancialandeconomicbenefits
Nationalforeword
supersedes BS ISQ 10014:2006 which is withdrawn. This British Standard is the UK implementation of ISO 10014:2021. It
The UK participation in its preparation was entrusted to TechnicalCommittee QS/1/3 Quality Management - Supporting Standards.
A list of organizations represented on this mittee can be obtained onrequest to its mittee manager.
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The recipient is advised to consider seeking professional guidance withrespect to its use of this publication.
This publication is not intended to constitute a contract. Users areresponsible for its correct application.
The British Standards Institution 2021 Published by BSI Standards Limited 2021
ISBN 978 0 539 05753 9
ICS 03.120.10
Compliance with a British Standard cannot confer immunity from legal obligations.
This British Standard was published under the authority of theStandards Policy and Strategy Committee on 30 April 2021.
Amendments/corrigenda issued since publication
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INTERNATIONAL STANDARD
Managing anorganizationforquality Qualitymanagementsystems- results-Guidanceforrealizing financialandeconomicbenefits
Systemes demanagement delaqualite-Gestion d’un organisme pour des resultats qualite - Remandations pour realiser desbenefices economiques et financiers
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Contents
Page
Foreword. ivIntroduction. V1 Scope. 12 Normative references. 13 Terms and definitions. 14 Top-down structured approach to realize financial and economic benefits. 4.1 Overview. 34.2 Top-down structured approach. 44.2.2 4.2.1 General. Stage 1- Analysis of results. 44.2.3 4.2.4 Review and approve results of action taken.. Stage 2 -- Analysis of processes. 5Annex A (informative) Financial and economic benefits related metrics and linkage to 7quality management principles. 8Annex B (informative) Examples of a structured approach to business performance improvement. 10Annex C (informative) Self-assessment tool. 16Annex D (informative) Application of quality management system requirements. 18Bibliography. 19
