Qualitymanagement-Guidancefor qualitytools and their application
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This British Standard is the UK implementation of ISO 10009:2024.
The UK participation in its preparation was entrusted to Technical Committee QS/1/3 Quality Management - Supporting Standards.
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The British Standards Institution 2024Published by BSI Standards Limited 2024
ISBN 978 0 539 22493 1
ICS 03.120.10
Compliance with a British Standard cannot confer immunity fromlegal obligations.
Standards Policy and Strategy Committee on 30 June 2024. This British Standard was published under the authority of the
Amendments/corrigenda issued since publication
Date
Text affected
forqualitytoolsandtheir Qualitymanagement-Guidance application
Management de la qualite - Remandations pour les outilsqualite et leur mise en oeuvre
International Standard
ISO10009
Firstedition2024-06
COPYRIGHTPROTECTEDDOCUMENT
ISO 2024
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ISO 10009:2024(en)
Contents
Strategy. SWOT analysis.5.1 5.2 PESTLE analysis. 2 35.3 5.4 Porter's five or six forces. Vision and mission statements. 4 35.4.1 5.4.2 Vision. Mission. 45.5 Other relevant tools. 4 4
Process approach and planning6.1 6.2 SIPOC/COPIS (useful for identifying processes) .6 56.3 6.4 Flow diagram/swim lane diagram/cross-functional flowchart. Control plan. .8 76.5 Authority matrix/RACI/RASCI. .96.6 Other relevant tools. 10
Risk and opportunity.7.1 SWIFT. 107.2 7.3 Risk register/risk assessment. Failure mode and effects analysis (FMEA). 10 117.4 Traffic light/heat map. 127.5 Other relevant tools. 13
Objectives and objective management.8.1 Kaizen. 138.2 8.3 Management by objectives (MBO) Hoshin Kanri (also known as the “X-matrix"). 13 158.4 Other relevant tools 15
Customer focus/perception. 15
9.1 Quality function deployment (QFD) 159.2 Net promoter score (NPS) 169.3 9.4 Pugh matrix / Decision matrix. Kano model. 17 189.5 Other relevant tols. 19
10 Process performance. 19
10.1 Theory of constraints (ToC) 1910.2 10.3 Value stream management (VSM). Process wastes/muda. 20 2110.4 Work breakdown structure (WBS) 2210.5 10.6 Spaghetti diagram. 55. 22 2310.7 Production levelling (Heijunka) 2410.9 10.8 Other relevant tools. 25 25
